This is an email we received from one of our customers:
HI Kathy,
I was the person who contacted you about problems with my Grace Machine quilting table back in december. I wanted to let you know what has happened since I last contacted you. After I had started putting the thread in the correct place and used the new darning foot things improved a little. I still was having problems with threat breakage and missed stitches. I was having 1 to 1 1/2 inch spaces without stitches. On Sunday I was trying to quilt and I was having a lot of problems with threat tension. It was too loose but if I tightened it up the tread broke. I was so frustrated that I started to quilt the quilt I was working on using my regular machine. Today I took the Juki to a local place that cleans and adjusts my machines. What had happened when I had the thread in the wrong place caused the problem. The thread would not come off the cone well and get stuck at times. That pulled the needle to the side and the needle hit the face plate and broke. I didn't see anything out of place when that happened and it had happend several times. Well the problem it cause was a bent face plate. I had taken it off several times and cleaned the machine and never noticed the problem. But the fixit guy was able to tell with his trained eye. There were also some burrs caused by the needle hitting the face plate that caught the thread and cause the breakage. We thought I would need to buy a new face plate but my machine fixit guy was able to bend it back without breaking it. If we had needed to buy a new plate the cost to them was over $60 so it would have cost me about $80 and it would take about 6 weeks to get it. I haven't had time to try it out since I picked up the machine but I will on the weekend. I just hope this fixes things. It just goes to show how a little thing like thread placement can cause all kinds of trouble. Nothing was damaged inside because the needle broke outside the mechanism. So that is a good thing.
I just wanted you to know what happened. I thought I was so stupid but I looked over the Grace book again and it didn't say anyplace to put the thread on the botton. My Husband put the table together and so I never saw anything that would have told me that those plastic X's were thread holders. I just feel so stupid about this. Please remember to tell people about the threat placement. i don't want anyone to have to go thru what I did. I know I should have contacted you a lot earlier but I think the damage was already done by then. But maybe I would have taken the machine in earlier and it would have gotten fixed sooner. I appreciate all your help.
I was the person who contacted you about problems with my Grace Machine quilting table back in december. I wanted to let you know what has happened since I last contacted you. After I had started putting the thread in the correct place and used the new darning foot things improved a little. I still was having problems with threat breakage and missed stitches. I was having 1 to 1 1/2 inch spaces without stitches. On Sunday I was trying to quilt and I was having a lot of problems with threat tension. It was too loose but if I tightened it up the tread broke. I was so frustrated that I started to quilt the quilt I was working on using my regular machine. Today I took the Juki to a local place that cleans and adjusts my machines. What had happened when I had the thread in the wrong place caused the problem. The thread would not come off the cone well and get stuck at times. That pulled the needle to the side and the needle hit the face plate and broke. I didn't see anything out of place when that happened and it had happend several times. Well the problem it cause was a bent face plate. I had taken it off several times and cleaned the machine and never noticed the problem. But the fixit guy was able to tell with his trained eye. There were also some burrs caused by the needle hitting the face plate that caught the thread and cause the breakage. We thought I would need to buy a new face plate but my machine fixit guy was able to bend it back without breaking it. If we had needed to buy a new plate the cost to them was over $60 so it would have cost me about $80 and it would take about 6 weeks to get it. I haven't had time to try it out since I picked up the machine but I will on the weekend. I just hope this fixes things. It just goes to show how a little thing like thread placement can cause all kinds of trouble. Nothing was damaged inside because the needle broke outside the mechanism. So that is a good thing.
I just wanted you to know what happened. I thought I was so stupid but I looked over the Grace book again and it didn't say anyplace to put the thread on the botton. My Husband put the table together and so I never saw anything that would have told me that those plastic X's were thread holders. I just feel so stupid about this. Please remember to tell people about the threat placement. i don't want anyone to have to go thru what I did. I know I should have contacted you a lot earlier but I think the damage was already done by then. But maybe I would have taken the machine in earlier and it would have gotten fixed sooner. I appreciate all your help.
Take care,
Barb Tomasov
We can't stress enough how important it is to use cone and spool thread correctly. Spools are made to spin as the thread comes off them, cones should always remain stationary and the thread always needs to feed directly off the top. You should have a stand or eyelet or something that allows the thread to feed without creating any extra tension. If you have any questions, please email me at mailto:lynn@kathyquilts.com
Please visit our site where we now offer the Quilter's Cruise Control: http://www.kathyquilts.com/customer/home.php?cat=86
Thanks,
Lynn
KathyQuilts.com
Barb Tomasov
We can't stress enough how important it is to use cone and spool thread correctly. Spools are made to spin as the thread comes off them, cones should always remain stationary and the thread always needs to feed directly off the top. You should have a stand or eyelet or something that allows the thread to feed without creating any extra tension. If you have any questions, please email me at mailto:lynn@kathyquilts.com
Please visit our site where we now offer the Quilter's Cruise Control: http://www.kathyquilts.com/customer/home.php?cat=86
Thanks,
Lynn
KathyQuilts.com
